This Return and Exchange Policy applies to all purchases made from Voltbatch. By placing an order on our website, you agree to the terms outlined in this policy.
Eligibility for Returns and Exchanges
We accept returns or exchanges only if the product is defective, damaged, or incorrect at the time of delivery. To be eligible, the item must be unused, in its original condition, and returned with all original packaging.
Time Frame for Returns and Exchanges
Customers must contact us within seven days of receiving their order to request a return or exchange. Requests made after this period may not be accepted.
Non-Returnable Items
Products that show signs of use, damage caused by the customer, or items returned without original packaging are not eligible for return or exchange. Sale or discounted items are also non-returnable unless they arrive defective or damaged.
Return Process
To initiate a return or exchange, customers must contact our support team with their order number and a clear explanation of the issue. Once approved, instructions for returning the item will be provided. Items sent back without prior approval will not be accepted.
Exchange Policy
If an exchange is approved, we will replace the item with the same product. If the replacement item is unavailable, an alternative solution such as store credit may be offered.
Refund Policy
Refunds are only issued for approved returns. Once the returned item is received and inspected, refunds will be processed to the original payment method within a reasonable processing time. Shipping charges are non-refundable.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an incorrect item sent by us. In such cases, Voltbatch will cover the return shipping.
Changes to This Policy
Voltbatch reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website.
Contact Information
For return or exchange requests or any questions regarding this policy, please contact us at support@voltbatch.com or call +923235893161.